Casework encompasses a range of support services, such as counselling, community resource referrals, and service integration. Caseworkers initially focus on comprehensively understanding the homeless individuals’ current challenges, spanning interpersonal relationships, medical issues, emotional and psychological well-being, and social engagement (e.g. employment or further education). This assessment also empowers service users to appreciate their situation, values, thoughts, beliefs, and personal strengths. Through collaborative efforts, a plan is developed to re-establish the subjectivity of the service users and enhance their ability to initiate personal transformations and confront future hurdles.